Shipping & Delivery Policy
Thank you for shopping with us. We are proud to deliver our high-quality curtains and home textiles across the UK. Below you will find the details of our shipping methods, timeframes, and costs.
1. Delivery Options & Costs
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Free Standard Delivery:
- Cost: FREE on all orders over £50.
- Delivery Time: 3 to 5 working days from the date of dispatch.
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Standard Delivery:
- Cost: £3.95 for all orders under £50.
- Delivery Time: 3 to 5 working days from the date of dispatch.
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Express Delivery:
- Cost: £9.99 (Available for all order values).
- Delivery Time: 1 to 2 working days from the date of dispatch.
2. Processing & Dispatch Times
- Ready-Made Items: Orders for ready-made curtains, bedding, and cushions are typically processed and dispatched within 3 to 5 working days.
- Made-to-Measure / Custom Orders: Custom orders require production time. These items will be handcrafted and dispatched within 14 to 21 working days. You will receive an email update when your order is ready for courier collection.
- Working Days: Our dispatch team operates Monday to Friday, excluding UK Bank Holidays.
3. Couriers & Tracking
- Our Carriers: We use Evri as our primary courier network to deliver your parcels safely.
- Tracking Your Order: Once Evri has collected your parcel, we will email you a shipment confirmation containing your Evri tracking link. You can use this to monitor your delivery, select a safe place, or divert your package.
- Signature Requirements: Heavy items or high-value orders may require a signature upon delivery.
4. Delivery Areas & Surcharges
- Mainland UK: Our standard rates and free tier apply to all mainland UK addresses.
- Highlands, Islands & Northern Ireland: Deliveries to the Scottish Highlands, Western Isles, Shetland, Orkney, Isle of Man, Isle of Wight, and Northern Ireland may incur an Evri remote area surcharge of [Insert Surcharge, e.g., £4.00] and may take an extra 1 to 2 working days to arrive.
5. Damaged or Missing Parcels
- Unresolved Deliveries: If your tracking information shows your parcel has been delivered but you have not received it, please contact us within 7 days so we can open an investigation with the courier.
- Damaged Packaging: If your parcel arrives clearly damaged on the outside, please sign for it as "Damaged" or take photos before opening the package. This helps us quickly process any claims for transit damage.